Digital Identity & Trust
Know who is on the other side of every transaction, signature and login
Moving a process online is easy; proving who took each step is harder. We integrate identity verification services, build secure authentication and design document and signature workflows with complete audit trails, so organisations can digitise sensitive processes without weakening control.
Digital Identity & Trust
The challenge
Digital channels without digital trust
Many organisations have digitised forms but not the trust behind them. Identity documents are emailed as photos, contracts are printed, signed and scanned, and passwords are shared between colleagues. Each shortcut creates exposure to fraud, disputes and data breaches, and leaves no reliable record of who did what.
Identity infrastructure varies widely across African markets. Customers may hold different types of identity documents, phone numbers often serve as the primary identifier, and a share of the population has limited documentation. Verification and onboarding flows must adapt to these realities while remaining proportionate to the risk of each service.
- Identity documents collected by email or messaging and stored without protection
- Contracts and approvals that require physical presence or courier delivery
- Shared accounts and weak passwords on systems holding sensitive data
- No reliable answer to the question of who accessed or changed a record
- Onboarding abandoned by customers because verification takes days
Capabilities
What we design and build in this domain.
Identity verification integrations
Integration with document verification, liveness detection and database check providers, orchestrated according to the risk level of each journey.
Secure authentication
Passwordless login, multi-factor authentication, passkeys and one-time codes, with adaptive step-up for sensitive operations.
Digital onboarding
Guided onboarding flows that capture data and documents, run verification checks and route uncertain cases to human reviewers.
Electronic signatures
Signature workflows with signer authentication, sequential or parallel signing and tamper-evident documents, built on established signature providers or standards.
Document workflows
Generation, review, approval, signature and archiving of documents, with version control and retention rules.
Access control
Role- and attribute-based access, single sign-on across applications and lifecycle management when people join, move or leave.
Audit trails
Tamper-evident logs of identity events, access decisions, document actions and administrative changes, searchable and exportable.
Example use cases
Illustrative examples of how these capabilities can be applied.
- 01 · Banks, microfinance and insurers
Remote customer onboarding
A financial institution could let customers open an account from their phone, capturing their ID document and a selfie, with verification results and manual review recorded for compliance teams.
- 02 · Enterprises and real estate firms
Digital contract signature
A company could send employment contracts, leases or supplier agreements for remote signature, with each signer authenticated and a complete evidence file attached to the document.
- 03 · Public institutions
Citizen-facing service portal
A public body could offer online applications in which citizens authenticate, upload documents and follow their request, while staff access is restricted and every action is logged.
- 04 · Mid-sized and large organisations
Workforce identity and single sign-on
An organisation could centralise employee access to internal applications with single sign-on, multi-factor authentication and automatic de-provisioning when someone leaves.
Technical approach
How we design trust into digital processes
Identity is a balance between security and accessibility. Too little friction invites fraud; too much drives legitimate users away. We calibrate each flow to the real risk it carries.
- 01
Assess risk and obligations
We identify the assets at stake, the applicable identity and data protection rules, and the assurance level each process genuinely requires.
- 02
Select and orchestrate providers
We compare verification and signature providers on coverage, document support and data handling, then orchestrate them behind a single internal interface.
- 03
Design inclusive journeys
Flows support low-bandwidth connections, entry-level smartphones and alternative paths for users without standard documents.
- 04
Prove every step
Each identity check, consent and signature produces evidence that is timestamped, linked to the user and preserved for audit.
Technologies & practices
- OAuth 2.0 / OpenID Connect
- SAML 2.0
- WebAuthn / passkeys
- Public key infrastructure
- Hash-chained audit logs
- Encrypted object storage
- Policy-based access control
- Verification provider APIs
Security & scalability
Protecting identities and evidence
Identity data is among the most sensitive information an organisation can hold. Our designs collect only what is needed, protect it rigorously and keep the evidence it supports intact.
Data minimisation
Only the attributes a process requires are collected and retained, with clear deletion schedules for documents and biometric data.
Encryption and segregation
Identity documents and personal data are encrypted, stored separately from operational data and accessible only to authorised roles.
Phishing-resistant authentication
Support for passkeys and hardware-backed credentials reduces exposure to credential theft and account takeover.
Tamper-evident records
Audit logs and signed documents are protected with cryptographic hashes, making any alteration detectable.
Human review for uncertain cases
Automated checks escalate ambiguous results to trained reviewers rather than silently accepting or rejecting a person.
Frequently asked questions
Do you provide identity verification yourselves?
We do not operate an identity verification service or issue identities. We integrate specialised verification providers and build the onboarding, authentication and review workflows around them, adapted to your processes and risk level.
Are electronic signatures legally valid?
It depends on the jurisdiction, the type of document and the signature level used. Many countries recognise electronic signatures for a wide range of documents, but requirements differ. We build the technical workflow and evidence trail; your legal advisers should confirm what is valid for your use case.
Can digital onboarding work for customers without a smartphone?
Yes. We can design assisted onboarding, for example through agents or branch staff using a tablet, alongside self-service flows, so verification remains accessible to people with basic phones.
Can you add single sign-on to our existing applications?
In most cases, yes. We connect applications to an identity provider through OpenID Connect or SAML and, where an application does not support these standards, use an authentication proxy.
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Gombe, Kinshasa, DR CongoPhoto: MONUSCO/Abel Kavanagh — CC BY-SA 2.0
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